The Sense Bank knowledge base now features artificial intelligence, which significantly speeds up the search for information and makes using the service more convenient.The knowledge base is an online platform where customers can independently find information about the bank's products and services. It contains instructions, tips, and articles on opening a card, terms of service, using the Sense SuperApp mobile application, and other services.The new AI assistant analyzes the user's request, independently finds relevant materials in the knowledge base, processes them, and forms a clear, generalized answer. Thus, customers no longer need to browse several articles — the necessary information is provided immediately.Among the key innovations is the ability to use voice interaction. The user can ask a question by voice and receive an audio answer in the same language. The system supports 50 languages of the world.The update also increases the efficiency of the bank's internal processes: the system automatically identifies materials that need to be updated, and artificial intelligence generates new texts and videos to expand the knowledge base.
Source: https://delo.ua/news/sense-bank-integruvav-si-pomicnika-v-bazu-znan-dlya-klijentiv-454735/
